Abbey Customer Service is a Guarantee for Satisfaction!
Abbey Customer Service is without a doubt the most important part of our business. We don’t view customer service as a location or a department but something within each of us at Abbey to deliver each day. We display, measure, consult, estimate, sell, create, design, order, prepare, coordinate, deliver, remove, install, construct, comply, fix, paint and inspect (phew!). Indeed, we are a service business.
We believe the hallmark of our service to our customers is communication and meeting our customers’ expectations. Each one of Abbey Design Center’s representatives are tasked with understanding each customer’s unique needs and communicating how we can meet or exceed them. It requires an ongoing coordinated effort of monitoring and communicating events for every step of each customer project. Our goal is to ensure the estimates we communicate to our customers are on target — on target for price, on target for quality, and on target for timeliness. If we find a target must move, we will communicate with the customer to find a satisfactory resolution. This is the service – the Abbey Customer Service – we aim to deliver to every customer, every time.
We achieve our customer service goals through more than just our internal checks and balances. We also select only the best manufacturers and distributors in our supply chain. These folks are the best in their respective businesses, and they know what we expect as an extension of our team. Ask us about our relationships with our representatives from Karastan, Kohler, Mirage, Timberlake, or Cosentino. You may even meet them in our showroom when you’re there. Also, as an Abbey Carpet & Flooring dealer we receive all of the benefits of national chain pricing, but as an independent local business we are able to provide a level of service Northern Virginia customers need.
Practice Makes Perfect
We are thankful to have our customer service efforts rewarded by our community of customers. The survey comments we receive and the reviews we read let us know we are on the right track. We know it’s not perfect, and but we learn from mistakes in order to improve with each new customer. Mistakes are necessary for improvement. So, with each new customer, we look forward to building new relationships. Proper ones; built on trust and communication, all the while delivering a service exceeding expectations. Each step of the way we want the Abbey Design Center experience to be a delight and in the end, deliver a result to our customers they could not have achieved on their own.